In this two-part miniseries, we'll examine why and how this happens, as well as some of the things you can do when your QuickBooks loses connection to your Company-file across your network. The user may not have QuickBooks open on his computer or he may not have his computer running, but he's still logged in to the Company file he was working in. As far as the QuickBooks Database Server is concerned, he's still logged in to the Company file, and in a network configuration the QuickBooks Database Server is "king." Yes, that's what I said, he's still logged in. In either of these cases, there really is only one reason why QuickBooks thinks he's logged in – "because he's still logged in. Nine times out of 10, this happens when a user either has left QuickBooks running on his computer and gotten preoccupied by other work, or he left for the day (or lunch) with QuickBooks still open.
In fact, in some cases, the user who's supposedly logged in to QuickBooks doesn’t even have his computer on.
Within the past 10 days, at least four clients have asked my why they keep having situations where QuickBooks says that someone is logged in, but that the user isn’t logged into QuickBooks.
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